Nothing is more important to our company than the satisfaction of our customers

Since UNOVI is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.  

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore, we DO honour requests for the refund on the following reasons:

• non-delivery of the product: due to some issues with our fulfillment partner after you have paid for the software download. Claims for non-delivery must be submitted to support@unovi.com within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
• download and installation issues: it may happen so that you are having problems while downloading or installing the product. Claims regarding such issues must be submitted to support@unovi.com within three days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading within 3 days may result in a refund decline;
• major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 240 hours. If any deficiency is approved and we fail to correct it within 240 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your system can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your system will result in your inability to qualify for a refund.
• product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available for each product.
• we do not, under any circumstances, hold ourselves liable for consequential loss however caused. It is important to understand that the products offered by unovi.com are for business support purposes only. When working, you must do your own research and analysis and you must make risk control and equity retention techniques and practices the cornerstone of your business activity.

Refund

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

1. If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to support@UNOVI.com) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
2. Your subscription gets renewed automatically at the end of each month
3. You can upgrade or downgrade level of our services at any time of your usage, however UNOVI does not refund any fees in that case
4. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
5. We reserve the right to modify or terminate the UNOVI service(s) for any reason, without notice at any time.
6. Fraud: Without limiting any other remedies, UNOVI may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
7. Note: No refunds are offered, even if a

14 Day No Obligation Cancellation

UNOVI offers SaaS service to companies under a 15-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. UNOVI will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to UNOVI.

At any time during the 15-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge.

In order to continue using SaaS after the 15-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.

Monthly Billing, Cancellation, and Refund Policies

UNOVI charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, UNOVI will calculate a prorated amount with the first payment due on signing.

All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: support@UNOVI.com

Customers will receive an email from UNOVI confirming that their subscription to the SaaS service has been cancelled.

Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

The fees that UNOVI charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the customer’s responsibility.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customers have to write to support@unovi.com.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.

With regards to downgrades on a subscription, UNOVI does not issue refunds or credits for partial months of service.

UNOVI reserves the right to refuse/cancel a subscription to any of the SaaS services bought from UNOVI.com, If UNOVI refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of £9.99.

These above policies apply to all the SaaS services listed on UNOVI unless otherwise noted in the corresponding program materials.